Refund Policy
Last updated: October 30, 2026
N.A.T.A.L. subscriptions are sold and processed by Paddle, our merchant of record. Paddle handles payments, taxes, invoices, cancellations, and eligible refunds.
Requesting a refund
To request a refund or report a billing issue, contact Paddle Buyer Support or email us at [email protected]. Include the email address used for purchase and your transaction or receipt details. Never send full payment-card details by email.
Eligibility
Refund requests are assessed under Paddle's buyer terms and applicable consumer law. Approval may depend on the purchase date, reason for the request, use of the service, and mandatory rights in your country.
Cancellation
Canceling a subscription stops its next renewal but does not automatically refund the current billing period. Unless a refund is issued or the law requires otherwise, Pro access normally continues until the end of the paid period.
Processing
Approved refunds are returned by Paddle to the original payment method. The time for funds to appear depends on your bank or payment provider.
Operator and contact
N.A.T.A.L. is operated by Bohdan Turivnyi. Questions may be sent to [email protected].